ABOUT

Your partner for brilliant customer experiences

We help empower the world’s best companies to take their business to the next level

We aim for excellence in all we do – because people matter. Whether that’s you, your customer, or our agents, we believe that technology’s greatest purpose is to support and enable us to better reach our goals.

J-Curve deploys tech-enabled BPO services supporting omnichannel technical support, customer service, cloud enablement, project management, and data analytics. Our proprietary analytics platform, J-Sync, connects multiple data sources to provide our customers and operational leadership visibility into team and individual agent performance.

Leveraging our expertise to drive your profits

J-Curve is all about making your business better. We’re your lifeline for fast, uninterrupted service.

Who we are

The J-Curve team is driven to improve business processes with intelligence and innovation. We’re a team of tech nerds who saw an opportunity to use next-generation tech solutions to improve business processes. Our team has decades of experience across digital solutions, IT, customer service, telecommunications, and more.

What we offer

We bring digital intelligence to a world of complex systems. We make your life easier by applying proprietary technology to drive efficiency, create accuracy and transparency, and supercharge productivity.

We’re nerds about business optimization

Solving enterprise business challenges gets us out of bed every day. Our team is driven to find new and better ways to give each of our clients the edge they’re looking for. Our leadership team is passionate about how and who we hire and about driving results that deliver impact. We don’t stop until we deliver best-of-breed Customer Experiences that make your life better.

Our team

Jim Kaiser

President & CEO

James (Jim) A. Kaiser is the founder, President and CEO of J-Curve Technologies. Jim started his career in telecommunications and managed a billion-dollar operation at MCI WorldCom. He founded a call center company and grew it to 500 people before founding J-Curve with a vision to bring tech innovation into the call center space. Jim drives the vision, leadership, strategic direction, and business management of the company.

Jim King

CFO

As Chief Financial Officer for J-Curve, Jim King is responsible for our Finance and Human Resources functions, drawing on over 20 years of experience in finance, mergers & acquisitions, treasury, and banking.

John Buechler

SVP of Advisor Relations

John is responsible for the development of strategic direction for the company’s outreach program to industry advisors, analysts, consultants, and law firms. John has 30 years of experience in executive financial management, operations, project management, and business development.

Jared Hamm

VP of Business Development

Jared Hamm was J-Curve’s first employee. He is responsible for J-Curve’s sales efforts and works closely with internal and external stakeholders to acquire new business. Jared has more than 15 years of experience in the hosted space.

Steve Bonner

VP of Information Services

With over 20 years of experience in contact center operations and the technology industry, Steve is responsible for overseeing all aspects of J-Curve’s IT Operations and Quality Assurance teams.

Careers

Business success starts and ends with people

At J-Curve, we have the smartest people in the biz, and we make sure they have what they need to succeed. We hire ambitious, passionate individuals who aim to invest in their own careers. Your growth is our growth!

Learn more about how J-Curve matches talent to opportunity and finds the best place for each team member to thrive.