INDUSTRIES

Your industry, our expertise

It’s taken care of

J-Curve has nearly two decades of cross-industry expertise

People + Technology

With the perfect blend of highly skilled and trained teams + innovative, customized tech solutions, J-Curve makes your processes work for YOU. We introduce simplicity to complex systems. We work alongside your team to amplify your brand to customers. And we do it all in ways that help you cut costs and improve your speed and scale.

Our focus areas

Cloud communications require complex systems and deep technical knowledge. We’ve been designing and implementing better cloud communications systems for over 17 years. We’ve helped reduce headcount, drive savings over 30%, and supercharge customer satisfaction.

Not every BPO can handle healthcare solutions. We’ve created an entirely HIPAA-compliant office that has helped our healthcare partners scale up, surpass service levels, increase profitability, and reduce overhead. We can help you show the best care to your customers.

Financial services requires in-depth agent training in compliance, security, and policy adherence. We’re experts in the space, and help companies reduce risk, improve processes and internal transparency, and increase profitability. Our high-powered analytics give you insight into every part of your customer care and operational efficiency.

We’ve been in the streaming media game from early on, partnering with tech companies that needed experts in customer support. Our advanced customer-care technology and training programs have improved customer service outcomes, reduced staffing challenges, and boosted streaming revenues. Our partners are now award-winning customer service companies.

For companies focused on education, the administrative burden of customer care can become a massive challenge. BPO outsourcing is one of the best solutions to free up administrators to focus on students. We have years of expertise supporting educators with customer-focused, efficiency-driven contact center solutions, reducing administrative burden by 65%.

Excellence in security requires stringent systems, in-depth training, reporting, and 24/7 support. We leverage tech solutions to streamline customer care for our security partners, identifying top support cases, deploying 24/7 support teams, and building end-to-end training programs. The result is decreased support costs, increased hours, and excellent KPI levels for customer support.

Transportation companies are the best at what they do – but customer care is what we do best. We’ve helped our transportation partners revolutionize their customer support across recruiting and training, IT infrastructure, VIP programs, and quality assurance. Are you ready for over 90% customer satisfaction?

Technology consumers expect products and services to work seamlessly. In our interconnected world–and the Internet of Things–a technical issue can derail a customer’s day. Whether the solution is simple or complex, our customer support team is ready with the skills to take on any technical challenge and deliver insights to help your company improve.

Think of a great travel experience you’ve had. Our guess is that seamless service played a big role. We rely on people while we travel – maybe we need someone to make a recommendation, help us with issues, or simply provide a warm welcome. At J-Curve, hospitality is in our DNA, and we’ll do everything we can to ensure your customers enjoy smooth sailing all the way.

Brand excellence is built one customer engagement at a time. At J-Curve, we make each engagement shine. Our job is to bring the most brilliant customer service so your customers become as obsessed with your brand as we are. Our tech innovations build ease into a seamless omnichannel customer experience, and our analytics help you see into every moment with your customers.

Ready to tap into our industry expertise?

Request a quote today