J-Curve

Technical Support Services

J-Curve’s 24x7x365 tier 1 & Tier 2 technical support offerings enhance customer satisfaction and help cloud companies scale rapidly.

Who we serve

Business Process Outsourcing

With a focus on provisioning and activating hosted services, J-Curve’s BPO offering expedites the “quote to cash” processes and assists with implementing best practices.

What we offer

J-Sync™ Analytics & Management Suite

J-Sync™ provides real time business reporting and analytics enabling organizations to make better business decisions.

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J-Curve is your partner in all phases of the Cloud Services Lifecycle from Sales to Support

J-Curve is headquartered in Tempe, Arizona with a nearshore facility in Hermosillo, Mexico. Development efforts are conducted in our Austin, Texas location.

Cloud Communications

We provide technical support services for cloud, UC and UCaaS providers as well assist with development efforts and integration support

Hosted Voice

J-Curve has been supporting hosted VoIP customers since 2006 with a core competency in BroadWorks. Contact us today to find out more.

Streaming Media

J-Curve can supply support at all levels for our Streaming Media clients inclusive of customer care, technical support and billing support

Software Development

We provide best practices, security recommendations & holistic strategies to migration and connect systems to the cloud

What we offer

J-Curve offers 24x7x365, multimedia support in our domestic and nearshore facilities. This includes voice, email, portal, chat and social media interaction types in an inbound and outbound capacity.

Technical Support Services

Tier 1 & 2 Technical Support
MACD & Service ManagementTasks
NOC & Fraud Monitoring

Provisioning & Activation Support

Support of Service Delivery functions
Product activation & setup for new customers
Day of Activation support

Customer care

Account management & administration
Billing & triage support
Customer education & product setup

Professional services

Consulting & Best Practices Assessments
Process, Procedure & Workflow Development
Development & Engineering Functions

Managed Services & Cloud integration

Hosted & J-Curve Managed Cloud Services
Best Practices & Security Recommendations
Migration Strategies

Workflow Automation & APIs

Process optimization
Cloud migration strategies & services
Data aggregation & integrated reporting

Our Team

J-Curve is a privately held organization headquartered in Tempe, Arizona that provides outsourced support services and other technology solutions. Our leadership team works within our organization to drive results and ultimately provide a best of breed Customer Experience.

Jim Kaiser

President & CEO

James (Jim) A. Kaiser is Founder, President and CEO of J-Curve Technologies with responsibility for the overall vision, leadership, strategic direction and business management of the company.

Paul Klotnia

COO

Paul Klotnia is J-Curve’s Chief Operating Officer with more than thirty years of experience in the telecommunications and IT industry.

Jim King

CFO

As Chief Financial Officer for J-Curve Technologies, Jim King is responsible for Finance and Human Resources functions drawing on 20+ years of experience in finance, mergers & acquisitions, treasury, and banking.

Otto Ottinger

CTO

As the Chief Technology Officer, Otto oversees development & engineering efforts at J-Curve. He has over 20 years of experience in software development, design, and maintenance

Jared Hamm

VP of Business Development

Jared Hamm is responsible for J-Curve’s sales efforts and works closely with internal and external stakeholders in order to acquire new business. Jared has more than 15 years of experience in the hosted space.

Steve Bonner

VP of Information Services

With over 20 years of experience in contact center operations and the technology industry, Steve is responsible for overseeing all aspects of J-Curve’s IT Operations and Quality Assurance teams.

Nikki Soares

Director of Program Management

Nikki Soares is the Director of Program Management for J-Curve Technologies with more than decade of experience in the hosted space. She has oversight of the Professional Services, Implementation & Sales Support teams.

Testimonials

What people are saying.

“J-Curve has been providing technical support and customer service for us for two years. During that period of time our net promoter score has increased by 86 points, is considered world class and our internal employees are happier too. We couldn’t have done this without the assistance of J-Curve.”

Sr. Director,Customer Care

“Over the last 13 years and two businesses I’ve leveraged J-Curve’s ability to provide scalable support and infrastructure in order to provide 24 x 7 x 365 support. Their J-Sync™ reporting and analytics software allows me to keep my finger on the pulse of our support operation without requiring me to get mired down in the day to day details.”

Chief Operating Officer,Document Imaging Company

“When we first engaged with J-Curve Technologies, our service delivery team had a 90 day backlog of new orders. J-Curve has a team of experts in the cloud communications industry, not only did they help us fine tune our implementation process, they developed tools and reports to help us manage it.”

Sr. Vice President,Cloud Service Delivery Team

J-Curve Technologies
Your Cloud Enablement & Support Partner

J-Curve Technologies is a technology-enabled services organization helping clients scale their business, increase efficiencies, expedite the “Order to Cash” processes, and deliver a world class Customer Experience.

Technical Support Services

Business Process Outsourcing

J-Sync™ Analytics & Management Suite