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People
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Why J-Curve
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J-Curve helps optimize organizations,
reduce costs and improve the customer experience. Our simple value
is in the people, process, technology and infrastructure that in
combination with a unique cost-savings model provides the best
technical support outsourcing option known today. |
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It’s simple. Companies that sell software
or hardware face expensive obstacles in providing world-class technical
support. They often have to use their most valued employees to
take urgent customer calls. |
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The risks and
revenue lost paired with opportunity costs of using their top
resources to answer inquiries is an expensive proposition
for most businesses. We eliminate those burdens and escalating
costs. Here are some features of our customized solutions offer: |
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- Branded level I and level II
technical support via telephone, email, chat, co-browsing, web and
IM
- Technical certified personnel
- Knowledge management database
- Custom web support portal
- Service Management System
ticketing and report system
- On demand and real-time call
statistics and reporting system
- Technical documentation and
learning management system
- Escalation management 24/7
- Customer satisfaction surveys
- Training documentation
- FAQ management
Read More
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