Specialized Technical Services.

J-Curve partners with clients in the streaming media, cloud communications and hosted VoIP spaces. Our services are optimized and aligned with these technologies and our high touch approach allows technology providers to scale without compromising customer experience.

J-Curve clients include Tier 2 and Tier 3 hosted providers, internationally streaming media organizations and leading cloud communications providers. Our support solutions are multimedia and system agnostic.

Technical Support

Technical Support

  • Tier 1 technical support
  • Tier 2 technical support
  • Fraud and NOC services
  • Ticket monitoring
Professional Services

Professional Services

  • CRM design and implementation
  • Consulting and best practices assessments
  • Development work and application design
  • Process, procedure and workflow development
Customer Care

Customer Care

  • Billing service
  • Retention and credits
  • Account administration
  • Front line customer support
Activation & Provisioning

Activation & Provisioning

  • Service delivery support
  • Product activation and setup
  • Day of Activation’ support
  • New customer implementation support

Industries We Serve

UCaaS & UC

UCaaS & UC

Cloud Communications

Cloud Communications

Hosted VoIP

Hosted VoIP

Streaming Media

Streaming Media

J-Curve Solutions

J-Curve isn’t just a support services company. We’re a technology company that assists our clients with providing an industry leading customer experience. Designed to work within your current infrastructure, our complete range of services are customized to your existing needs and created to keep up with future demands.

Training Services

J-Curve works with each client to create a custom training solution within the implementation period that empowers each technical support representative to provide a world class customer experience. Our people are our most important resource.

J-Curve content creation methodology leverages technology, such as our Learning Management System, to create complete curriculum that engages the representative and fully support our client.

J-Curve Training Services
J-Curve Solution Design Tool

Solution Design Tool

J-Curve’s proprietary Solution Design technology assists hosted providers with enabling the sales process and gathering customer requirements accurately the first time. This technology is currently being used by multiple cloud communications companies.

Solution Design Tool

J-Curve’s proprietary Solution Design technology assists hosted providers with enabling the sales process and gathering customer requirements accurately the first time. This technology is currently being used by multiple cloud communications companies.

J-Curve Solution Design Tool

J-Sync

J-Curve has worked with many providers in the hosted space to develop CRM, OSS/BSS, workflow, provisioning and other systems in order to support an optimal workflow and truly support the service delivery and long term support processes.

Also, each J-Curve client is given a custom dashboard that allows access to reporting and other key metrics using proprietary ‘J-Sync’ technology.

Technology enables our support team to provide a customer experience that truly scales.

J-Sync

Ready to take the advantage?

Syntellect
CISCO
Vonage
Microsoft
BroadSoft
Polycom
Enghouse Interactive